Privacy Policy

❓ Who are we?

We’re MOSA ICE INC, a game development company based in California. We create fun, engaging mobile games. This privacy FAQ explains how we collect and use your personal information when you play our games or use our apps.

❓ What kind of information do you collect?

We collect just enough to make the game work well and improve your experience. That includes:

Info you give us: like your nickname, email (if used), or support messages

Info from your device: like IP address, device model, system version, language

Game usage: how long you play, what levels you reach, settings you choose

Ad-related info: anonymized ad views and interactions (no personalized tracking unless you consent)

We don’t collect anything sensitive, like your contacts, real name, or location, unless you explicitly share it.

❓ Why do you need my data?

Good question! We use data to:

Run the game and save your progress

Fix bugs and improve performance

Understand which features players enjoy

Prevent cheating or bad behavior

Show you basic ads (no creepy tracking involved)

We don’t use your data for anything beyond improving the game and making sure things work.

❓ Do you sell or trade my information?

Absolutely not. We do not sell, rent, or share your personal information with advertisers or third parties for profit.

We only share data with trusted providers who help us run the game (like crash reporting tools, analytics, and ad partners). And only as much as needed.

❓ Who can see my info?

A short list:

Our internal team (to operate and improve the game)

Service providers like Google or Unity (if we use their analytics/ads SDKs)

Legal authorities (only if required by law)

We keep your data as private as possible.

❓ Can I delete my data?

Yes. You can:

Request a copy of your data

Ask us to delete it

Say “no thanks” to data collection in some cases

Just email us at [email protected] and we’ll help.

❓ What about cookies and trackers?

We don’t use cookies in the traditional website sense, but our game might use:

Ad identifiers (like IDFA or GAID)

Crash reports or analytics SDKs

Device-level settings (like screen resolution or system version)

You can usually limit tracking through your phone’s privacy settings.

❓ Do you collect data from kids?

No. Our games are not directed at children under 13.

If we learn we’ve accidentally collected data from a child without proper parental consent, we’ll delete it immediately. Parents can email us to review or remove data.

❓ Where does my data go?

Your data might be processed in the U.S. or other countries where our servers or partners operate. Don’t worry — we follow California Consumer Privacy Act (CCPA) and other international standards.

If you're in the EU or similar regions, we comply with data protection laws there too.

❓ How long do you keep my data?

We keep it as long as you’re actively playing, and for a short period afterward (usually 6–24 months), unless we’re required to hold it longer for legal reasons.

Then we delete it safely.

❓ How do you protect my data?

We use:

Encrypted communications

Role-based access controls

Regular audits of tools and SDKs

Secure cloud storage through reputable providers

We do our best to make sure your info doesn’t fall into the wrong hands — ever.

❓ What if this privacy policy changes?

If we ever make a big change, we’ll:

Post it in-game or on our website

Update the “Effective Date” at the top

Let you review it before continuing

Minor updates may happen without direct notice.

❓ How do I contact you?

Reach us anytime:

MOSA ICE INC

📧 [email protected]

🏢 1401 21ST STREET STE R SACRAMENTO, CA 95811

Find us

1401 21ST STREET STE R SACRAMENTO, CA 95811

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FAQ
Got Questions? We Have Answers!
Stuck on a level? Confused about in - game systems? Our gaming gurus have you covered—browse below or hit “Chat Live” for 1 - on - 1 help!
I’m new—where do I start?

Jump into the Tutorial (it’s short, we promise!) to learn basics like controls, objectives, and your first rewards. Then try Easy Mode to get comfy before tackling harder challenges.

What’s the fastest way to earn in - game currency?

Complete Daily Missions (they reset daily, so don’t miss ‘em!), finish Story Levels, and participate in Events—most games shower you with coins/gems for these.

How do I unlock rare characters/weapons?

Earn “Rare Tickets” from hard - mode levels, trade in - game points at the Shop, or grind Event Rewards—rare drops often hide in Boss Fights too!

Why can’t I beat this level? Any tips?

Check your gear/loadout—upgrade weapons, swap characters, or try a new strategy (e.g., sneak past enemies instead of fighting). Online guides/community tips might also have hidden tricks!

I lost my account—can I recover it?

Yes! Go to Settings → “Account Recovery” and use your linked email/phone/social account. Always bind your account to avoid losing progress!

Is it safe to buy in - game items from third - party sites?

No! Third - party sellers often scam or get your account banned. Only use the game’s official Shop or trusted platforms listed in the app.